Speaking up in the face of bad service
It was raining this morning, and that did not deter me from venturing out into the cold drab wet outside to get my favourite Sunday breakfast.
Apparently, a lot of people had the same idea and neither were they discouraged by the rainy day. Hotcakes are the hottest breakfast around.
I arrived at about 10 minutes before the breakfast time at 11am was over and stood in the never-moving queue for 30 minutes before it was my turn. Yes, half an hour for pancakes. That's how much I love Mac's.
When it was finally my turn, the lady told me that breakfast hours was over and sorry, no hotcakes for me.
I was hot.
"Look, I have been waiting here for half an hour for my hotcakes and people behind me get their breakfast orders from your staff over there, " I pointed to this plump guy behind the counter. He has been taking orders from people queuing behind me from a Palm and had announced to the whole world that breakfast orders would not be taken with the exception of those who had the privilege of ordering from him earlier on.
"And you are telling me that I, who came here earlier and who is ahead of those at the back, can't get my breakfast orders?"
And the lady turned to verify my claims with that guy whose name was Kelvin, and why did the hell did he do that for? The reply?
"Aiyah, it was very messy!"
Their ordering system was fucked up and honestly, the management should do some review. Whatever happened to " we'll take your orders in 3 minutes (or was it 5) , otherwise, have an apple pie on us" ? And they shouldn't just take orders from people who have just joined the queue when they are reaching the end of the breakfast orders. This is not quality service.
At least I got no arguement from them and my hotcakes appear immediately, I don't even have to wait 10 minutes for the hotcakes to be prepared. To Mac's credit, the lady who served me kept apologising.
Determination will get you hotcakes.
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